West Neighbourhood House (Toronto) job posting for a Team Lead, Newcomer Youth Program

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The Team Leader, Newcomer Youth Program assists with the coordination, development, delivery and day to day monitoring of the activities of the Newcomer Youth Program which is designed to facilitate cross cultural sharing, skill acquisition, integration and settlement by working with both newcomer youth (aged 13-24) and a range of volunteers, in conjunction with the Co-ordinator of Immigrant and Refugee Services.

Description

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912.  The central purpose of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the community to gain greater control over their lives and community.

The Team Leader, Newcomer Youth Program assists with the coordination, development, delivery and day to day monitoring of the activities of the Newcomer Youth Program which is designed to facilitate cross cultural sharing, skill acquisition, integration and settlement by working with both newcomer youth (aged 13-24) and a range of volunteers, in conjunction with the Co-ordinator of Immigrant and Refugee Services.

Responsibilities:

  • Work in conjunction with the Program Coordinator in the development, implementation, monitoring and evaluation of activities and program directions that meet the needs of participants.
  • Work with the Newcomer Youth team to design and coordinate the implementation of outreach and program promotion strategies and materials targeting newcomer youth.
  • Take a lead on maintaining the Youth space, the operations and activities of the Newcomer Youth Program, including activity planning and scheduling, staff schedule coordination, resolution of day-to-day issues and problem-solving, outreach coordination, ensuring safety of youth and day-to-day administration in conjunction with the Program Coordinator (e.g. petty cash, supplies and TTC oversight).
  • Ensure client eligibility as per Immigration, Refugees and Citizenship Canada (IRCC) requirements. Experience in use of iCARE portal.
  • Coordinate volunteer requests and ensure effective volunteer training, support, retention, problem-solving and evaluation by working with and supporting the other Newcomer Youth Program staff. Provide direct supervision to volunteers on or off site.
  • Provide direct service and programming to diverse newcomer youth including setting up, supporting and monitoring a range of group-based educational and social recreational activity mentorships and one-to-one matches for newcomer youth (aged 13-24) in various West Neighbourhood House sites and locations in the community (e.g. workshops, outings, field trips, homework clubs, leadership activities, arts-based activities such as Silk Screening and After School programs in schools).
  • Maintain up to date knowledge of newcomer youth issues and community resources (education, housing, recreation, social assistance, employment, job search skills, healthy sexuality, child protection, drug prevention/ abuse, and other youth settlement needs) and provide information and referral services, group activities and youth leadership development as appropriate.
  • Represent the program as appropriate with parents, community groups and networks, local schools, community groups, program partnerships and forums (e.g. community networks, committees, planning sessions, event co-ordination, and consultations).
  • Collaborate with other agencies and community groups to co-ordinate services; assess needs and track issues and opportunities related to newcomer youth and settlement issues; and advocate as appropriate to promote equity for newcomer youth.
  • Maintain client records, collect data and compile various statistics and records, including IRCC required databases (iCARE). Contribute to the production of various reports, grant proposals and funding applications as required.
  • Participate as a member of the House, including in-House committees, initiatives and activities as required; developing cross-program initiatives; providing other related functions as required.

Qualifications:

  • Post-secondary education preferably in settlement related field and at least 3 years of relevant experience.
  • Knowledge of youth services for newcomers and community-based settlement work within a multi-cultural community.
  • Excellent skills in providing appropriate cross-cultural services, individualized supports, information and referral, group facilitation and activities, needs assessments and supporting one-on-one mentorships.
  • Ability to work with a diverse range of newcomer youth and support them as appropriate on issues that they may encounter such as education, housing, recreation, social assistance, employment, job search skills, healthy sexuality, drug prevention/abuse and other youth settlement needs. Proven ability to work with and support Gender appropriate youth programming on issues they may face.
  • Excellent networking and promotional skills as this position emphasizes attracting and connecting with youth of different communities through creative and innovative youth services, as well as outreach and relationship building with youth, volunteers, and partners.
  • Knowledge of and experience working within an anti-oppression framework.
  • Strong written and oral communication as well as interpersonal skills required.
  • Strong ability to work as a team member and to support day to day activities of staff, volunteers and participants while assisting the Coordinator in program development, implementation and evaluation.
  • Demonstrated leadership skills within a team-based setting.
  • Demonstrated ability to train, support and retain volunteers.
  • Administrative skills including petty cash, TTC, scheduling staff/volunteers and programs, program reporting. Experience with IRCC funding and databases are assets.
  • Ability to use database, spreadsheet and word processing software in a Windows environment.
  • Oral and written fluency in English as well as a second language relevant to the community we serve is required.
  • Ability to work a flexible schedule and evenings and weekends as needed and on ad hoc basis.

Status:  Permanent Full-time

Start Date:  Immediate

Hours:  35 per week including regular evening and weekend work

Rate:  $26.34 per hour  (full benefits package after 3 months including 4 weeks vacation, pension plan after 6 months)

Unit:  Newcomer and Family Programs

Immediate Supervisor:  Coordinator, Immigrant and Refugee Services

Closing Date:   April 6, 2021

Note:  West Neighbourhood House provides accommodation during all parts of the  hiring process, upon request, to applicants with disabilities.  Applicants should make their needs known in advance.

Please reply in writing by 5:00 p.m. on the closing date to:   

Hiring Committee

1497 Queen St. West, Unit 103

Toronto, ON

M6R 1A3

dianade@westnh.org

West Neighbourhood House is an equal opportunity employer. We thank all applicants, but only those candidates to be interviewed will be contacted.